Refund policy
Last updated: May 25, 2026
Our Promise to You
At Selebretta®, we want you to adore every piece you purchase. If you are not completely satisfied, you may return your unworn item in its original condition with all tags attached within 30 days of delivery.
Return Guidelines
To ensure a smooth experience, please follow these guidelines:
| Requirement | Details |
|---|---|
| Pre-Authorization Required | Please contact us before sending any returns. Unauthorized returns cannot be accepted. We will respond within 48 hours with return confirmation and shipping instructions. |
| 30-Day Window | Returns must be requested within 30 days of the delivery date. Requests beyond this period will be declined. |
| Pristine Condition | Items must be unused, unaltered, and include all original packaging, intact tags, and any promotional gifts received with the order. |
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Custom or personalized pieces (e.g., engravings, custom photos)
- Special orders (plating changes, partial sets)
- Rings with custom sizing
- Worn, damaged, or altered items
- Items without original tags or with damaged tags
How to Return an Item
| Step | What to Do |
|---|---|
| 1 | Log in to "My Orders" on our website and select the items you wish to return. Alternatively, email us at customercare@selebretta.com |
| 2 | You will receive return confirmation and shipping instructions within 48 hours. |
| 3 | Pack the items securely with your order number and email address. |
| 4 | Write your order number and the original purchaser's name clearly on the outside of the package. |
| 5 | Print the pre-paid courier return label we email to you, attach it to the box, and drop it off at your nearest designated courier location or schedule a home pickup. |
| 6 | Upload your tracking number to your account (optional but recommended). |
Condition of Returned Items
We gladly accept returns of items that meet the following conditions:
- In original, unworn condition
- All tags attached and intact
- Free of any scratches, damage, or signs of wear
- Not altered or resized in any way
- Includes all original packaging, including the jewelry box
- Includes all promotional gifts received with the order (if not included, the value of the gifts will be deducted from your refund)
Refunds
Once we receive and inspect your return, we will process your refund to your original payment method within 3 business days. A flat-rate return processing fee will be deducted from your final refund amount to cover return shipping label costs:
| Region | Flat Fee |
|---|---|
| UAE | 25 AED per return |
| US, AU, CA, JP: | $35 USD per return |
| Rest of the World | $25 USD per return |
Please note:
- Original shipping fees are non-refundable.
- Refunds can take up to 10 business days to appear on your account, depending on your payment provider.
- Local customs fees are non-refundable.
Free Return Shipping – When It's On Us
We want to make returns fair and straightforward. Here is how our return shipping works:
| Situation | Who Pays for Return Shipping? |
|---|---|
| Item arrived damaged | Selebretta® provides a free return label. |
| We made an error (wrong item, color, or size sent) | Selebretta® provides a free return label. |
| Change of mind/Wrong item selected | Selebretta® provides a pre-paid return label for your convenience. The flat return fee will be deducted from your final refund. |
| International return | Selebretta® provides a global pre-paid return label. The international flat return fee ($25 / $35 USD) will be deducted from your final refund. |
Faulty Goods
Goods are classified as faulty if they are not of satisfactory quality, not fit for purpose, or not as described.
Please note: Items damaged through normal wear and tear, accident, or misuse will not be considered faulty.
If your item is faulty upon receipt, you may return it for a refund within 30 days of the delivery date. Returns for faulty goods after this period are not possible.
Sizing Disclaimer
We strive to provide detailed photos and measurements for every product. Please be aware that on-screen images can be enlarged to show detail or scaled to show the entire piece, which can sometimes affect the perceived size.
We encourage you to review all measurements in the product description before purchasing. We cannot accept returns based solely on size discrepancies.
Colors Disclaimer
We have made every effort to display the colors of our products on Selebretta.com as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
Gemstone & Moissanite Certificates
All Selebretta® pieces featuring lab-grown gemstones, diamonds, or moissanite are shipped with a Digital Quality Certificate delivered straight to your registry inbox. Select pieces may also include a physical certificate enclosed with your order.
Important: If your order included a physical certificate, it must be returned along with the item. Failure to include the physical certificate will result in a replacement fee deducted from your refund. The Digital Quality Certificate is linked to your order and does not need to be physically returned.
Exchanges
Exchanges are currently unavailable. If you wish to exchange an item, please return it following the instructions above and place a new order.
Order Cancellations
- Free cancellation within 3 hours of payment.
- After 3 hours, the order may have entered processing and cancellation may not be possible. Please contact us immediately.
Contact Us
If you have any questions or need assistance with a return, please contact our Customer Service Team before returning your item.
Email: customercare@selebretta.com
Website: www.Selebretta.com